Warranty
Every Arc-Angel battery is backed by a 10-year warranty against manufacturer defects. If your battery is defective or isn't functioning properly within the warranty period, just contact us and send it back — we cover shipping both ways. As long as the battery meets our warranty terms and conditions (available on request), we'll send you a replacement at no cost.
The replacement battery is covered for the remainder of your original 10-year term. For example, if you'd had the battery for 1 year, the replacement would carry the remaining 9 years.
Returns
If you'd like to return a battery for any reason, let us know within 30 days of receiving it and we'll issue a full refund — no restocking fee. Returns can't be accepted if the battery is damaged, modified, or sent back after the 30-day window.
Please also note:
- Contact us first for a return authorization and include your order number or proof of purchase. Items sent back without it may be delayed, denied, or lost.
- Warranties are non-transferable and cover the original purchaser only. If the battery is resold to another buyer, the warranty does not carry over.
- The warranty covers manufacturer defects only. Abuse voids it — for example, physical damage, using an incompatible charger, over-discharging, or water/submersion damage.